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NEW QUESTION 49
Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)
- A. Case Escalation
- B. Case State
- C. Case Categorization
- D. Case Prioritization
Answer: C,D
NEW QUESTION 50
How many active OpenFrame configurations can you have on an instance?
- A. 0
- B. 1
- C. Unlimited
- D. 2
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/jakarta-customer-service-management/page/product/ customer-service-management/task/t_CreateAnOpenFrameConfiguration.html
NEW QUESTION 51
What are the Forum User Types? (Choose three.)
- A. Registered
- B. Custom
- C. Public
- D. Moderator
- E. Admin
Answer: A,C,D
Explanation:
Explanation
NEW QUESTION 52
In the Customer Service Management space, what does the term asset management mean?
- A. Financial, contractual and inventory information of assets
- B. Tables in the Asset application
- C. A set of business activities and processes used to track assets
- D. Tracking products or services customers are using
Answer: A
NEW QUESTION 53
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
- A. Manage requests on behalf of customer service agents
- B. Create cases on behalf of customers
- C. Manage major incident communication on behalf of a customer service manager
- D. Create requests on behalf of customers
- E. Manage cases on behalf of customer service agents
Answer: B,D
NEW QUESTION 54
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