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CIS-CSM Exams Training, New CIS-CSM Exam Preparation | Latest ServiceNow Certified Implementation Specialist - Customer Service Management Exam Exam Answers
CIS-CSM Exams Training, New CIS-CSM Exam Preparation | Latest ServiceNow Certified Implementation Specialist - Customer Service Management Exam Exam Answers
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NEW QUESTION 49
Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

  • A. Case Escalation
  • B. Case State
  • C. Case Categorization
  • D. Case Prioritization

Answer: C,D

 

NEW QUESTION 50
How many active OpenFrame configurations can you have on an instance?

  • A. 0
  • B. 1
  • C. Unlimited
  • D. 2

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/jakarta-customer-service-management/page/product/ customer-service-management/task/t_CreateAnOpenFrameConfiguration.html

 

NEW QUESTION 51
What are the Forum User Types? (Choose three.)

  • A. Registered
  • B. Custom
  • C. Public
  • D. Moderator
  • E. Admin

Answer: A,C,D

Explanation:
Explanation

 

NEW QUESTION 52
In the Customer Service Management space, what does the term asset management mean?

  • A. Financial, contractual and inventory information of assets
  • B. Tables in the Asset application
  • C. A set of business activities and processes used to track assets
  • D. Tracking products or services customers are using

Answer: A

 

NEW QUESTION 53
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

  • A. Manage requests on behalf of customer service agents
  • B. Create cases on behalf of customers
  • C. Manage major incident communication on behalf of a customer service manager
  • D. Create requests on behalf of customers
  • E. Manage cases on behalf of customer service agents

Answer: B,D

 

NEW QUESTION 54
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